Support

Support is critically important. We know it, and we're committed to providing great support—all the time.

Fast responses—online, instant resources when possible; quick answers the rest of the time.
Competent support—what good is getting a quick response if it's an unhelpful form letter or script?
Transparency—if something's broken, we won't hide it. And, we'll tell you how we'll do better going forward.

Online resources

Docs, API info, and more

We've broken up documentation into categories by major topic.

Articles

Another helpful resource is our Article Archive.

Network Status & Scheduled Maintenance

We post updated information about any system-wide issue here: http://status.zerigo.net/.

All scheduled maintenance is posted on the Network Status page too. More significant scheduled maintenance is posted on our blog as well.

Support from real humans

Hours

We're generally staffed from 9am to 6pm MDT Monday through Friday. That said, it's pretty common for people to be around later and on weekends too. We also have someone on-call 24/7.

Email

Email is the best way to reach us directly—we're really good at responding quickly (try us!). Be sure to include enough information that we can help.

Email: (contact form)

Phone

Technical support via phone is also available to our paying customers. (Users of free services will need to stick with email.)

Toll-free: 1-888-9-ZERIGO

Local/International: +1-720-210-5439

Have another idea for something that would help you? .