Support

Support is critically important. We know it, and we're committed to providing great support—all the time.

Fast responses—online, instant resources when possible; quick answers the rest of the time.
Competent support—what good is getting a quick response if it's an unhelpful form letter or script?
Transparency—if something's broken, we won't hide it. And, we'll tell you how we'll do better going forward.

Online resources

Docs, API info, and more

We've broken up documentation into categories by major topic.

Articles

Another helpful resource is our Article Archive.

Network Status & Scheduled Maintenance

We post updated information about any system-wide issue here: http://zerigostatus.com/.

All scheduled maintenance is posted on the Network Status page too. More significant scheduled maintenance is posted on our blog as well.

Support from real humans

Email

Email is the best way to reach us directly. Be sure to include enough information that we can help.

Our Contact Form is the easiest way to reach us.

You can also email us directly:
Sales:
Tech support:
Billing:

Phone

We generally encourage email (the precision of written communication seems to be more effective when discussing technical issues). However, for paying customers, phone support is another option. If you're not (yet) a paying customer, please use email.

Support: +1-720-210-5439

Hours

Our standard business hours are 9-5 PST (GMT-8) weekdays, excluding holidays.

Zerigo

an 8x8 company