Frequently Asked Questions (& Answers)

Where are your VPS's and Cloud Servers located?

We offer VPS's and Cloud Servers in our Santa Clara, California; Denver, Colorado; and Ashburn, Virginia datacenters.

You may test your latency by pinging (Denver). You may also perform a download speedtest (54MB).

Will I get all of the promised RAM, bandwidth, etc.?

Yes. Although many providers over-provision RAM, we don't. (A tell-tale sign of over-provisioning is when a plan includes "burstable RAM.") 100% of the RAM for your Zerigo Server is real RAM all of the time.

We will not penalize you for using all of your bandwidth either. Again, some providers promise you more bandwidth than they can really give you (sometimes even claiming to offer unlimited bandwidth). When you use too much, they cut you off for passing some hidden limit. We don't do that. Instead, we make reasonable promises that we can keep.

Do you support IPv6?

Yes, IPv6 addresses are available. An initial allocation of addresses is available at no extra charge. Our IPv6 network is fully native—no tunnels, proxies, NAT, or other stuff.

Do you offer private networks?

Yes. Our private networks are truly private too, with a private VLAN assigned to each customer. Your first private network is free. Additional networks are available on a case-by-case basis and carry an additional charge.

Are extra IPs available?

Absolutely. Extra IPv4 addresses are just $1/mo/each. Your extra IPv4 addresses are also portable between servers, making them perfect for High Availability configurations. Extra IPv6 addresses are $10/mo per block, and are also portable between servers. The only restriction is that you have to have a valid justification for them because we need the justification to replenish our supply.

How long am I committed?

You can cancel at any time, so basically only until the end of your current billing cycle. You're never committed to another monthly charge. We don't require any contracts or term commitments.

What is a Zerigo Server?

Zerigo Servers come in two distinct flavors:

The first, a Zerigo VPS, is a classic Virtual Private Server. They are sometimes referred to as virtual dedicated servers. A Zerigo VPS is very similar to a dedicated server. It offers full root access and a private copy of the operating system. This offers much greater flexibility and security than shared hosting. The process of virtualization enables the cost to be much lower than a traditional dedicated server which ends up saving you money.

The second flavor is the Zerigo Cloud Server. These are based on the same technology foundation as a VPS. However, they are offered as a cloud-based service with per-hour billing.

What makes Zerigo Servers easier to use?

It comes down to features and user interface. Our user interface has been carefully designed and refined to be easy to use. It's the product of years and years of experience designing user interfaces. We offer features that simplify your work. Features like unlimited snapshots (that can even be downloaded), cloning, and rebuilding.

Why are Zerigo Servers faster?

It's a process of better hardware, better integration, better configuration, and better design. Our engineers have discovered creative ways to enhance performance. We make architectural decisions around the need for peak performance. We're obsessed over performance, and that obsession impacts everything we do. The result is industry-leading performance.

We wish we could share some of the details; it's all rather impressive. But, it's part of the Zerigo secret sauce, and it wouldn't be secret anymore if we gave it all away, would it?

Why do I need it?

There are many reasons why you might find a Zerigo Server useful. Some potential reasons: you've outgrown a shared web host's capacity; you need more flexibility; you want more control; you want dedicated RAM and/or CPU resources; you'd like to administer your own server; you want root access; you need better security.

I don't know Linux/Windows Server—is this for me?

Maybe, maybe not. If you're a self-starter who enjoys learning new things, it will likely work out for you. There are tons of help documents across the web on nearly any aspect of server administration. If you want someone to manage everything for you instead, our servers are not for you.

Why isn't <insert OS of choice> offered?

Possibly because we just haven't gotten to it yet. We continue to add new options. Feel free to contact support to see where we're at with your preferred OS.

Can I run Ruby on Rails, Django, Java, etc.?

Sure. Just about anything that can be run on a standard Linux or Windows server will run on your Zerigo Server as long as the server has sufficient resources (usually RAM is the biggest concern).

What's the deal with 32-bit vs. 64-bit?

Different workloads benefit from 32-bit or 64-bit environments. Unlike some providers, we give you a choice for any server.

64-bit environments don't usually have much of an overhead beyond 32-bit environments, and they often perform better.

However, there are a few notable exceptions, particularly memory-hungry applications running in dynamic script languages. PHP, Ruby, Perl, Python, and the like all tend to use up a lot of extra memory in 64-bit environments. For this reason, if you're building an application server that will be running one of these languages, you may be better off with a 32-bit server.

Databases and other similar data-stores usually perform better in 64-bit environments. In general, unless you're running a scripting language in heavy use, a 64-bit server is probably your best bet.

How can I use the VMRC console to control my Enterprise Cloud virtual machines?

Since our Enterprise Cloud is based VMware technology you must have a browser which supports VMware's VMRC plugin. Currently the plugin is available only for Firefox (Windows & Linux) or Internet Explorer. Download the Windows plugin from our website.

How do you shut down or pause one of the cloud VPS?

While don't have a pause feature, the best thing to do is to take a snapshot of the server and then delete it. You can start a new cloud server from the snapshot at any time and in any of our data centers. Also you get the option to resize the instance when you start it.

Do you have an API?

It's in private beta testing now. If you need this feature today, give us a shout.

Comments, complaints, suggestions

We're very interested in your feedback—positive or negative. Does it work well for you? Is something broken, confusing, or hard to use? Is something you're looking for missing? We'd like to hear about all of it. Contact us.